Contact Us

Contact Us

Reach out to us for support inquiries or to join our beta program for optimizing your customer service workflows.

Location

2 fred Akinrinola close, martins

Hours

9 AM - 5 PM

Location

456 Support Ave, Floor 2

Hours

8 AM - 6 PM

Support

Hours

789 Customer St, Unit 3

Contact

Welcome to CSA Worldwide. By accessing or using our Real-Time Customer Support Analyzer (“Service”), you agree to the following Terms and Conditions. Please read carefully before using our platform.

1. Use of Service

You may use CSA Worldwide only for lawful business purposes.

You may not misuse the Service for fraudulent, abusive, or illegal activity.

Unauthorized reselling, reverse engineering, or modification of the platform is prohibited.

2. Account & Access

You are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorized access or security breach.

3. Data & Privacy

Our Service processes customer interactions (including audio, transcripts, and sentiment analysis).

By using the Service, you confirm you have obtained consent from your customers where legally required.

We may store and process data securely on third-party cloud providers such as AWS and NVIDIA-powered services. See our Privacy Policy for details.

4. Intellectual Property

All intellectual property, including software, design, trademarks, and branding, belongs to CSA Worldwide.

You may not copy, distribute, or exploit the Service without prior written consent.

5. Service Availability

While we strive for 99.9% uptime, CSA Worldwide relies on third-party providers (e.g., NVIDIA, AWS). We are not liable for downtime or service interruptions.

Features may evolve, and we may update, suspend, or discontinue parts of the Service at any time.

6. Disclaimers & Limitation of Liability

The Service is provided “as is” without warranties of any kind.

CSA Worldwide is not liable for indirect, incidental, or consequential damages arising from use of the Service.

We do not guarantee 100% accuracy in AI-generated responses, transcripts, or sentiment analysis.

7. Termination

We reserve the right to suspend or terminate accounts that violate these Terms.

You may terminate your use of the Service at any time.

8. Governing Law

These Terms shall be governed by and construed under the laws of Nigeria.

Terms and Conditions